Common queries answered
Frequently asked Questions
No — federal law requires that only the person named on the transfer may take possession of the firearm. A spouse, family member, or friend cannot pick it up on your behalf, even with written permission. Please make sure you are available to come in for pickup.
Not yet. Delivery confirmation only means the package arrived at our shop — it does not mean your firearm has been logged, inspected, and entered into our records. Please wait for our call before coming in. Note that picking up on the same calendar day your firearm is delivered incurs a $20 same-day pickup fee, even if you waited for our call — pick up the next business day or later to avoid it. If you have not heard from us within 24 hours of confirmed delivery, give us a call.
The $20 same-day pickup fee applies to standard and private party transfers, and is charged whenever a firearm is picked up on the same calendar day it was delivered to us — even if you waited for our call. It covers the added handling required to process and release a firearm the same day it arrives. To avoid this fee, simply pick up the next business day or later.
We will call you at the phone number provided by the shipper when your order was placed. Make sure that number is current and correct when you place your order. If you haven’t heard from us within 24 hours of confirmed delivery, give us a call.
Still need help?
Get in touch with us
CALL OR EMAIL
Phone: (210) 281-5512
Email: [email protected]
STORE HOURS
Tues-Friday 10AM-5PM
Saturday 10AM-4PM
LOCATION
M E Arms
15681 San Pedro Ave
San Antonio, TX 78232
